PRIVACY POLICY

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Privacy Policy
Last updated: 02/05/24

At ONE-SIGNAL (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website [www.one-signal.com], engage with our services, or interact with our advertising.

We are committed to full compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Who We Are

ONE-SIGNAL is a trading signal service provider based in Dubai, UAE. Our services are available globally and designed to deliver data-driven market insights via email.

Contact:
📧 contact@one-signal.com

2. Information We Collect

a. Personal Information

Name (if provided)
Email address
Subscription plan and preferences
Payment information (handled securely via Stripe)

b. Usage Data

IP address
Device and browser information
Pages visited and time spent
Clicks and interaction behavior

This data is collected through:

Plausible Analytics (privacy-first, cookie-free)
Smartlook (session recordings and heatmaps)
Meta Pixel (Facebook & Instagram Ads tracking)
Google Ads Pixel

3. Tools and Platforms We Use

Your data may be processed or stored using the following tools:

Outseta – current CRM, subscription, and email delivery system
HubSpot CRM – legacy platform (previously used for CRM and billing)
Stripe – payment processing (we do not store your credit card details)
Plausible Analytics – to measure site traffic anonymously
Smartlook – to understand user experience and improve UX
Meta Platforms (Facebook, Instagram) – advertising and remarketing
Google Ads – conversion tracking and remarketing

4. How We Use Your Information

We process your data to:

Deliver your subscribed services (daily trading signals)
Manage your subscription and payment details
Respond to inquiries or support requests
Improve the functionality and performance of our website
Run advertising campaigns across Facebook, Instagram, and Google
Analyze visitor behavior and enhance user experience

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Provide essential site functionality
Monitor user behavior (via Smartlook and Plausible)
Serve remarketing ads (via Meta and Google)

You can control cookie preferences through your browser or via our cookie banner.

6. Legal Basis for Processing (GDPR)

We rely on the following legal bases:

Consent – for marketing communications and tracking
Contract – to provide paid services
Legitimate interest – for service improvement and fraud prevention

7. Data Sharing & Third Parties

We do not sell your personal data. We may share it with:

Outseta (current CRM/email/subscription management)
HubSpot (legacy CRM system)
Stripe (payment processing)
Analytics and advertising providers like Smartlook, Plausible, Meta, and Google

These partners are obligated to protect your data and comply with GDPR or similar frameworks.

8. International Transfers

Some third-party services may process your data outside your home country. We ensure that appropriate safeguards (e.g. Standard Contractual Clauses) are in place for international data transfers.

9. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

10. Your Rights

Depending on your location, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing
Request data portability
File a complaint with a data protection authority

To exercise these rights, email us at 📧contact@one-signal.com

11. Data Security

We implement strict security measures, including encryption and access controls, to protect your personal data from unauthorized access or misuse.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date.

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